We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please open a ticket un our Swiss Bionic Tickst Support System.
Click here: http://www.swissbionic.com/support
You can send the item you consider defective to your responsible country office. Upon receipt of the returned product, we will fully examine it and notify you, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement we will replace the product.
To return the defective item you purchased, please mail it to your responsible Swiss Bionic Solutions Country Office:
Shipping charges for all defective returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item.